Legal & trust
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Pre-launch support information for BrandIntel users.
Document status: approved. Proposed approval date: 2026-09-23.
Contact support
Send account and product questions to support@aivedix.com. No response-time or service-level commitment is approved yet.
Include with a request
- Organization and workspace name, without passwords or secret keys.
- The page, action, and approximate time of the problem.
- A request or job identifier when the product displays one.
- Screenshots with personal, billing, and customer data removed.
Security and privacy requests
Security concerns: security@aivedix.com. Privacy or data-rights requests: privacy@aivedix.com. Data processing questions: privacy@aivedix.com.
Self-service checks
- Confirm that an active organization and workspace are selected.
- Check connection status before starting an import or sync.
- Review generated content and unresolved claims before approval.
- Ask an organization administrator about role or billing access.